Christmas Delivery FAQ's
Which date do I need to order by to receive pre-Christmas delivery?
For delivery in Australia before Christmas, we recommend ordering by Thursday 14 December 2023. All orders will be dispatched from our warehouse within 2 business days and will be delivered by Australia Post. Although we cannot guarantee pre-Christmas delivery, it is highly likely your order will arrive on time.
For international delivery before Christmas, we recommend ordering by Monday 27 November 2023. All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service. Although we cannot guarantee pre-Christmas delivery, it is highly likely your order will arrive on time. See below for more information on International Delivery.
Christmas Gifts FAQ's
Do you sell gift certificates?
Take the worry out of finding the perfect gift with our online gift certificates
Orders containing only SugarBaby products over $50 will be delivered free of charge to Australian addresses.
Orders under $50 will be delivered for a flat fee of $8.95 to Australian addresses.
If your order weighs over 3kg you may be charged an additional shipping fee. We will contact you directly to discuss this with you before processing your order.
Delivery process and timing
All orders are shipped from our Sydney Warehouse using Australia Post. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. To track your parcel, please click the link embedded in the email.
Please allow between 2-5 business days for your order to arrive.
If you are not able to accept the delivery of your order and it is returned to our warehouse, you will need to pay the freight charge again when your order has been resent.
Only SugarBaby products can be delivered overseas. If your order contains products from other brands, international shipping will not be available when checking out.
Countries we ship to include Canada, France, Ireland, United Kingdom & United States.
Orders to the above countries will be delivered for a flat fee of $25.00AUD.*
Orders to New Zealand must be placed on the sugarbabybeauty.co.nz website.
All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.
Free shipping does not apply to international orders.
Delivery times will vary. We cannot guarantee a timeframe for international orders.
*$25 flat rate delivery charge applies to orders that are less than 3kg. If your order is over 3kg you will be contacted regarding any additional bulk shipping rate we may need to charge you. Please contact us for more information.
Due to the ongoing COVID-19 situation, our delivery partners are experiencing a higher than usual number of deliveries, so there may also be a delay in the delivery of your order once it hits the road. Thank you for your patience and understanding.
We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place.
Unwanted items must be sent along with proof of purchase to the below address:
Attention Customer Service - Returns
McPherson's Consumer Products Ltd
105 Vanessa Street
Kingsgrove NSW 2208
Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.
For change of mind returns, delivery and gift box charges will not be refunded and the customer is responsible for any delivery charges incurred to return the merchandise.
Purchasing from other brands in the McPherson’s family
If you are purchasing from multiple McPherson’s brands in one order, please ensure you read each brand’s returns policy before purchasing. These can be found by clicking on the brand links under ‘Our Brands’ in the footer of the SugarBaby website.